Loading...
  • Icon Today is Tuesday, 8th Sep ,2026
Close

OBA Academy

Academy

Executive Briefing on Customer Centricity

On October 24th, 2024, OBA hosted an Executive Briefing on Customer Centricity, this course aimed at senior leaders from medium to large banks.

The session focused on key strategies for embedding customer-centric practices across all levels of an organization. Topics included assessing current customer experiences, aligning business operations with customer needs, and implementing sustainable customer-centric strategies. Participants were left with a clear roadmap for developing and executing a customer-centric strategy tailored to their organization's specific goals and challenges.

Academy

Customer Journey mapping

The Customer Journey Mapping took place on the 22nd and 23rd of October 2024 at the OBA office which was attended by banks where they learned both the fundamentals and the latest model to embed customer-centricity across cross-functional teams, ensuring sustainable, organization-wide immersion in customer experience. The session included hands-on group work, where participants applied their learning to create journey maps. By the end of the session, attendees were equipped to apply customer journey mapping practices effectively within their own organizations.

Academy

Certificate in Supervising Security Operations

The course took place from 13th to 17th October 2024 and provided the security operatives, officers, and managers with the fundamentals of conducting effective security operations. It addressed a wide variety of topics to enable all participants to understand and practice the skills required to carry out day-to-day security functions.

The course participants gained practical skills and techniques that can be implemented immediately back in the workplace. 
The session was in collaboration with Meirc Training & Consulting firm based in Dubai.

Academy

Meet the Expert (Mr. Scott Livermore)

As an initiative of the OBA Treasurers committee, OBA Academy hosted Mr. Scott Livermore, the Chief Economist of Oxford Economics Middle East as part of the “Meet the Expert” series.

The expert Mr. Scott Livermore spoke about Global Macroeconomics with Focus on Oman under Volatile time. The Oman Economist at Oxford, Ms. Maya Senussi also joined the session online to give more focused insights on Oman.

The session was hosted by NBO and attended by the OBA treasurers committee and other members both in person and online.

Academy

Security Policies and Procedure

During the last week of September, OBA hosted the second course in collaboration with Meric Training Institute for 5 days. The Security Policies and Procedure course was for the banking risk experts to give them a deep understanding of the policies and procedures needed for security departments within their banks. Specifically, participants discussed managing the implementation and evaluation of their policies and procedures about setting standards, staff safety, security effectiveness, and overall performance of the security department.

Academy

Certification in Fundamentals of Security Management Course

The Certification in Fundamentals of Security Management Course, held from September 3rd to 5th, 2024, proved to be a great success, attracting a robust group of participants primarily from the Risk Management and Information Security sectors of different banks. Over the three-day program, attendees engaged deeply with the material, gaining invaluable insights into the principles and best practices of security management. The lecturer's expertise and ability to convey complex concepts in an accessible manner significantly enhanced the learning experience, fostering dynamic discussions and networking opportunities among participants. The positive feedback received highlights the course's critical role in equipping professionals with essential skills to navigate the evolving landscape of security challenges in the banking sector. 

Academy

Security Incident Management and Investigation

The OBA Academy conducted a 5-day course from 25th to 29th August 2024 that took place in the OBA office.

During the course, participants explored how incident management works and how individuals and teams can successfully implement and apply principles within their organizations and/or work environments. Incident Management involves returning your organization’s everyday business safety, productivity, and overall operation, to normal as quickly as possible after an incident.

Academy

VAT strategies and compliance in the Oman Banking sector

OBA in collaboration with Deloitte hosted a one-hour session with the banks on VAT strategies and compliance in the Oman Banking Sector. The session highlighted an overview of VAT in Oman; current issues and the new landscape in the banking sector, KSA/UAE VAT experiences and observations in the banking sector, and the E-invoicing experience followed by an open discussion.

Academy

Meet The Expert (Ms. Lina Osman)

On 13th May 2024, Ms. Lina Osman, the Regional Head of Sustainable Finance, West at Standard Chartered Bank hosted the OBA Academy’s Meet the Expert series to present to the members about Sustainable Financing Tools. The session was attended by several executives and CEOs from the banking sector where Ms. Lina shared her knowledge of Sustainable Financing and her experience in the field.

Academy

Meet The Expert

This virtual webinar took place on 30th March 2023 and was attended by 30 bank executives.

Academy

ESG by Deloitte

This virtual session took place on 30th January 2023 and was attended by 64 bank executives

Academy

Certified Enterprise Risk Manager

This 3-day program was held from 18th to 20th December 2022 at OBA Office, 4 bank executives attended this certification program.

Academy

Consumer Protection Regulatory Framework

This virtual session that was requested by OBA's Compliance Committee was held on 12th December 2022 and attended by 41 bank executives.

Academy

Meet The Expert: Monetary Policy by Razan Al Humaidi

This virtual session took place on 15th November 2022 and was attended by around 75 bank executives.

Academy

Meet The Expert : FinTech Credit Platforms Perceived Risks Facets & Factors by Mr. Hatim Al Lawati

This virtual session took place on 3rd November 2022 and was attended by around 40 bank executives.

Academy

Oman vs the US: Determinants of Interest Rates & Inflation

Oman vs the US: Determinants of Interest Rates & Inflation; 15th November 2022

Academy

Meet the expert: FinTech Credit Platforms Perceived Risks Facets & Factors

Meet the expert: FinTech Credit Platforms Perceived Risks Facets & Factors; 3rd November 2022.

Academy

Session by Addleshaw Goddard on Commercial Companies Law & the Personal Data Protection Law

A seminar was held on 27th July 2022 on Commercial Companies Law & the Personal Data Protection Law by Addleshaw Goddard and was attended by a number of bank executives. This event was held at  First Abu Dhabi Bank (FAB1) Head Office in CBD area.

Academy

ESG Risks & Opportunities

This virtual seminar took place on 23rd June 2022 and was attended by more than 20 senior bankers. The resource delivered interesting content and the presentation was followed by Q&A session.

Academy

Exceptional Ideas for Exceptional Times

The workshop took on 22nd June 2022 at the PDO Training Centre at Mina Al Fahal and was attended by SME bankers, entrepreneurs and SME owners, CBO, Oman Chamber of Commerce, Riyada, and Oman Vision 2040 Implementation Follow-up Unit. The workshop discussed various challenges faced by entrepreneurs and SME owners post the pandemic and the objective was creating a dialogue around the ‘pain areas’ faced by SME owners with the aim of proposing a roadmap. A number of these challenges relate to finances and interface with banks.

Who we are

Quick Links

Quick Contact

Icon

Address

OMINVEST Business Center Building,
4th Floor, Office No.402,
Way Number 99, Muscat Hills
Muscat, Sultanate of Oman

Icon

Business Hours

Sunday-Thursday: 9am – 5pm

Icon

Email Us

admin@omanbanksassociation.com

Get connected

  • © Copyright 2026
  • Oman Banks Association
  • All Rights Reserved
Up